Thursday, December 09, 2010

UPS: Useless Pathetic Shower

What a useless courier company UPS is. I ordered something from Martin Lynch on Tuesday afternoon and was informed that it had been shipped an hour later by UPS. At 7.45 on Wednesday morning the UPS tracking site showed the package had arrived in the depot at Carlisle and was marked as in transit for delivery that day. I waited in all day and nothing arrived. Later that evening I checked the site again and found the message at 6.45pm: THE PACKAGE WAS MISSED AT THE UPS FACILITY, UPS WILL DELIVER ON THE NEXT BUSINESS DAY / DELIVERY RESCHEDULE. The delivery date was changed to today (Thursday.)

So I waited in all day today and still no UPS man. Again I checked the UPS tracking site this evening and the same message had been added, this time at 7.48pm. The delivery date is now rescheduled for tomorrow (Friday.)

We have had poor weather conditions and the roads have been icy but FedEx called as usual around lunch time to the neighbour across the road who has a regular delivery. And Interlink Direct called to pick up two packages of items I'd sold on eBay the shipment of which I'd arranged online yesterday. (Tip: use the code XMAS10 to get £5 off a delivery before Christmas.) So I don't think that's a valid excuse, really.

I wonder what the chances are that I will actually receive my new toy tomorrow? I just hope that when it does arrive I don't find they have lived up to the other meaning of their acronym: United Package Smashers.


SimonF said...

He he - I bet it's a TH-D72E?

Mine is wrapped under the tree.

UPS had problems delivering to me from MLandS but they were dealt with in a very professional manner by Leeanne Holmes (the MLandS UPS Rep).

She called me directly and gave me her mobile number then sorted the depot to have the parcel ready for me to collect as I was going past.

Fast, friendly, Top Notch.

Can't wait for the 25th to do some APRS.

Simon M0TGT

AndyC said...

Better than my last dealing with them, when the driver demanded £2,000 to cover import duties and VAT (it was some specialist hardware for work). When I told him it was already paid, he walked off with the package, put it back in the van, and then came back into our reception area and started yelling to me about my attitude.

When I finally got the package, the receipt was quite clearly affixed to the front of the box.

Said driver has been banned from our office by our facilities manager.


VE9KK said...

Good morning Julian, My High Sierra Sidekick was shipped via UPS and it was a nightmare. Like you I waited on 2 separate occasions for them to show up, they were no shows. I was then told I had to go and pick up the parcel as they will not attempt delivery anymore......they never came in the first place. The depot was 45 min's from me so I asked if it could be dropped at a UPS outlet store that was down the road. I was told that was privately owned and there would be a 40.00 charge. I ended up making the 45 min drive to find out the package was sent out on a truck for delivery that day. The only time I was not at the house I found a "we missed you card" in my door. The next day I made the trip again I picked up the antenna along with a 75.00 customs brokerage fee as they had to clear the product through customs. NEVER AGAIN will I use UPS. I have refused to purchase products that only offer UPS as the shipper. Sorry for venting Julian but your story got me going.....Happy Holidays....

Unknown said...

Just been on to MLandS - who I would rate as the best of the UK dealers - and one of the directors got back to me to say my radio was STILL stuck on a trailer in Carlisle. UPS are unable to do anything to help me, they can't even say if it will be delivered tomorrow or Monday.

I did make the point that Interlink managed to deliver two packages collected from me yesterday to addresses down south in less than 24 hours. But that doesn't help me any.

Obviously it's frustrating waiting for a new toy and it doesn't arrive when expected, but it is also inconvenient to stay in all the time, especially now the snow has thawed.