My WOUXAN KGUV8D handheld radio with faulty keypad just returned from a quick trip to ML&S. Which expierience convinsed me of the wisdom of buying chinese radios from UK dealer. Whithin couple of hours of calling them ML&S had arranged UPS carrier to collect the radio to take it for exchange. No making costomer pay return postage (other dealers please note). Next day the radio was on its way back to us. Next day it has arrived. Imagine the trouble I would have returning it to seller in Hong Kong. No more buying radios on eBay for me!